FREQUENTLY ASKED QUESTIONS

Got questions? We got the answers. Read on!

GENERAL

Ok, what is SWAP?

Fantastec SWAP is the only place to discover, collect and swap officially licensed digital collectibles of Arsenal FC, Borussia Dortmund and Real Madrid CF. The general aim for SWAP users is to complete collections, either by swapping with other users or purchasing packs from the SWAP Store. 

The collectibles are limited edition and unique, meaning that no two collectibles are ever the same. They contain exclusive player video and signatures to cherish and enjoy for years to come, verified on the blockchain. Over time your collectibles will become something to look back on and value as a memento of your fandom. Every fan is a collector!

SWAP users who complete their collections will soon have the chance to earn real rewards from the clubs themselves – more details incoming soon.

How do I complete my collections?

Collections are complete when you own every type of collectible within a certain collection. You get to own collectibles when you receive them, either by purchasing packs in the SWAP Store, by swapping collectibles with other users on SWAP or through special time-limited offers and promotions.

When you join SWAP you are awarded free promo packs to get you started. You can use these to swap with other users for the collectibles you most need or desire. You can earn free promo packs by completing challenges and getting friends to join SWAP. Additionally, you can buy packs from the SWAP store.

How do I search for collectibles I need?

Within any collection, missing collectibles are denoted by a greyed-out slot. This slot is replaced by the collectible when you own the collectible for that particular slot.

There are three ways that you can look for the collectible you want to own:Search for the collectible by typing into the search bar of the SWAP Market

1. Tap the greyed-out slot within your collection to launch a search for that specific collectible

2. Search for the collectible by typing into the search bar of the SWAP Market

How do I swap?

To begin swapping, choose a connection’s spare collectible and tap “SWAP”. Then choose up to 5 of your own spares that you want to offer in return. The more connections you have, the more possible swaps you can choose from.

Every swap possible with your connections is filtered by most recently active. Look for higher numbers of collectible matches. This number represents the number of spares in your collection that match what the other SWAP player needs.

How do I get more collectible packs?

After registering on SWAP, you will receive two free promo packs. You’ll be awarded another two free promo packs when you complete your profile. Each promo pack contains three collectibles. 

You can purchase packs from the SWAP Store at any time.

Also, each time you invite a friend who joins SWAP, you’ll both get free packs, so it pays to add as many mates as possible!

If you love free stuff, one thing you should do is make sure to follow Fantastec SWAP on social and join our ever-growing mailing list. These are the best places to be kept informed of special offers and promotions where you can get free pack promo codes to redeem in SWAP or enter prize draws to win high value prizes like signed balls, shirts, match tickets and other club experiences.  

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Why am I connected with users I didn’t invite?

When you first join SWAP we connect you with random users so that you can get swapping immediately. However you don’t have to swap with them if you don’t want to!

SWAP is building a global network of fans connected through the hobby of discovering, collecting and swapping football collectibles fairly and safely. You can only ever swap with your connections, so you’ll need to either invite them to connect or accept invitations from other users to connect with you. You can also easily add your own friends to SWAP. Each time you invite a friend who joins SWAP, you’ll both get free packs, so it pays to add as many mates as possible!

Who can I swap with?

You can swap with anyone you’re connected with. To add more connections you can search by their SWAP username (if you know it) or you can invite as many friends as you like to SWAP through the ‘Invite a Friend’ feature. SWAP also provides some ‘Suggested Connections’ based on the club(s) you follow. You can see this in the ‘Connections’ tab of your Profile. 

You can also add connections through browsing previous owners of your swapped collectibles. Tap your collectible to flip it, then hit the ‘History’ tab to see a list of previous owners. Tap on their username and invite them to connect.

Are swaps always just one collectible for another collectible?

No, you can select up to five of your collectibles to swap for another collectible. Just select the collectible you wish to offer before you confirm the swap. Then you can review your offer before you commit to it.

How can I see who I am swapping with?

You can tap on the person’s avatar to view their profile.

I changed my mind, how do I cancel a swap?

All pending swaps will appear in the ‘Pending Swaps’ bar near the top of the SWAP Market. You can select the swap offer here and cancel it. 

Remember that when you offer a swap, the offer is ‘pending’ until the other user accepts or rejects it – until then, you can cancel it at any time – but a swap offer cannot be cancelled once it has been accepted or rejected by the other user.

I just swapped – where is my collectible?

All your collectibles can be seen in My Collectibles. The blockchain can take a few seconds to record the transaction and ensure the swap is yours. You can access My Collectibles from the bottom of your home screen.

What’s the difference between Base, Pro and Hero collectibles?

All collectibles are unique and exclusive to SWAP. Base collectibles feature a player photo. Pro collectibles show unique player video, and Hero collectibles have the player signing their own autograph or shirt number, captured in real-time for you to keep forever. Once you’ve unpacked your collectible, your ownership will be recorded on SWAP’s Blockchain.

Where do the player statistics come from?

Player collectibles show stats from STATS Perform, determined by the player’s performance in the current season. 

For Arsenal, stats are from the Premier League, UEFA Europa League, the Emirates FA Cup and the EFL Carabao Cup.

For Arsenal Women, stats are from the FA Women’s Super League.

For Borussia Dortmund, stats are from the Bundesliga and UEFA Champions League.

For Real Madrid, stats are taken La Liga, UEFA Champions League and the Copa del Rey.

I’ve forgotten my password, how can I access my account?

From the Login screen, tap ‘Forgot Password’. An email verification code will be sent to the email address registered on your SWAP account to reset your password. Just follow the instructions from there. If you have any further issues, contact swap.support@fantastec.io 

Can I clear notifications?

Go to Notifications and swipe left. Tap the blue tick that appears to clear each one.

How do I buy packs?

You can buy packs at any time from the SWAP Store in the app, which will confirm the payment through your Apple App Store or Google Play account.

TECHNICAL

What devices does SWAP work on?

SWAP works on all devices that operate on iOS and Android. Make sure you have a stable internet connection to enjoy the best experience.

Will SWAP work in all countries?

SWAP will work on most modern iOS and Android devices. In the coming months, SWAP will also be available in a range of languages. 

SWAP is available in English, German and Spanish languages.

Do I need to register an account to use SWAP?

Yes. Register your account to keep track of all your swaps, friends and most importantly collectibles! We need to ensure they are allocated to you through your chosen username.

How do I see my collectible’s video content?

If you own a Pro or Hero collectible, the video will autoplay. You can pause at any time by tapping the screen and stop it by tapping the stop icon.

Why won’t the video play on my collectible?

Sometimes your internet connection affects the SWAP app. Make sure you have a stable connection to ensure the best experience.

My collectibles don't load correctly.

Double check your internet connection. If the problem continues, let us know by emailing swap.support@fantastec.io 

REGISTRATION

I’m under 16 years old can I still register an account?

Yes. Just please ensure a parent or guardian reads and agrees to the terms and conditions on the registration page.

How do I change the information in my profile?

Tap your avatar on the top left and tap ‘Edit Profile’ underneath your username. Here you can amend your name, bio, favourites and settings, including changing your password and marketing preferences. You cannot change your username – this is because your unique collectibles are registered to this name in the app and on the Blockchain.

I have problems logging in, who shall I contact?

You can reset your password from the Login screen. Alternatively, send us an email to swap.support@fantastec.io  and we will help.

How do I reset my password?

On the Login screen, tap “Forgot Password” and follow the instructions.

Why do I have to select my favourite team or players?

We want you to build connections with other fans to make swapping easier, so the more info you share, the easier it is to connect with someone who shares similar interests. This way we can also suggest new connections to help build you complete your collections.

BLOCKCHAIN

What is the Blockchain?

Blockchain is a ‘trust network’ of computers that independently checks the information ‘state’ of your collectibles to ensure they are true. That means items of unique value cannot be digitally copied, altered or stolen.

These ‘Blocks’ of data are time-stamped and encrypted by each computer which adds a permanent, verified record to the ‘chain’ which cannot be changed or deleted by anyone. That means your collectibles are protected and preserved.

Why does SWAP use the Blockchain?

In the real world, when you swap something you have it in your hand straight away so there’s less chance of being tricked or cheated.

But when you swap online, how can you know that what you receive is what was agreed? Digital data can be falsified, altered, or unproven to start with. Fake autographs aren’t cool. You need trust. SWAP’s solution is a first in football collectibles with the official endorsement and involvement of participating clubs. That means authentic collectibles, permanently protected.

SWAP uses technology called a Blockchain so you can always trust that you’ll be trading authentic and unique content like official player autographs.

The Blockchain uses mathematics and cryptography to make sure all trades are fair and true, so people all over the world can exchange valuable things online with confidence.

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